Terms & Conditions

This document is an electronic record in terms of the Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of domain name [grambask.com] (“https://grambask.com”), including the related mobile site and mobile application (hereinafter referred to as “Platform”).The Platform is owned by (GramBask Private Limited) , a company incorporated under the Companies Act, 1956 with its registered office at (C/O - SHIV NANDAN MANDAL, VILLAGE-KAITHINIA, TOLA-LAKSHMIPUR, BLOCK -LAKH NAUR, MADHUBANI-847410, BIHAR, INDIA.) (hereinafter referred to as "Platform Owner", "we", "us", "our"). Your use of the Platform and services and tools are governed by the following terms and conditions ("Terms of Use") as applicable to the Platform including the applicable policies which are incorporated herein by way of reference. If You transact on the Platform, you shall be subject to the policies that are applicable to the Platform for such transaction. By mere use of the Platform, you shall be contracting with the Platform Owner and these terms and conditions including the policies constitute Your binding obligations, with Platform Owner. These Terms of Use relate to your use of our website, goods (as applicable) or services (as applicable) (collectively, “Services”). Any terms and conditions proposed by You which are in addition to or which conflict with these Terms of Use are expressly rejected by the Platform Owner and shall be of no force or effect. These Terms of Use can be modified at any time without assigning any reason. It is your responsibility to periodically review these Terms of Use to stay informed of updates. To these Terms of Use, wherever the context requires "you", “your” or "user" shall mean any natural or legal person who has agreed to become a user/buyer on the Platform. ACCESSING, BROWSING OR OTHERWISE USING THE PLATFORM INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE THE PROCEEDING. The use of Platform and/or availing of our Services is subject to the following Terms of Use: To access and use the Services, you agree to provide true, accurate and complete information to us during and after registration, and you shall be responsible for all acts done using your registered account on the Platform. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials offered on this website or through the Services, for any specific purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of our Services and the Platform is solely and entirely at your own risk and discretion for which we shall not be liable to you in any manner. You are required to independently assess and ensure that the Services meet your requirements. The contents of the Platform and the Services are proprietary to us and are licensed to us. You will not have any authority to claim any intellectual property rights, title, or interest in its contents. The contents include and is not limited to the design, layout, look and graphics. You acknowledge that unauthorized use of the Platform and/or the Services may lead to action against you as per these Terms of Use and/or applicable laws. You agree to pay us the charges associated with availing the Services. You agree not to use the Platform and/ or Services for any purpose that is unlawful, illegal or forbidden by these Terms, or Indian or local laws that might apply to you. You agree and acknowledge that website and the Services may contain links to other third party websites. On accessing these links, you will be governed by the terms of use, privacy policy and such other policies of such third-party websites. These links are provided for your convenience for provide further information. You understand that upon initiating a transaction for availing the Services you are entering into a legally binding and enforceable contract with the Platform Owner for the Services. You shall indemnify and hold harmless Platform Owner, its affiliates, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys’ fees, made by any third party or penalty imposed due to or arising out of Your breach of this Terms of Use, privacy Policy and other Policies, or Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party. In no event will the Platform Owner be liable for any indirect, consequential, incidental, special or punitive damages, including without limitation damages for loss of profits or revenues, business interruption, loss of business opportunities, loss of data or loss of other economic interests, whether in contract, negligence, tort or otherwise, arising from the use of or inability to use the Services, however caused and whether arising in contract, tort, negligence, warranty or otherwise, exceed the amount paid by You for using the Services giving rise to the cause of action or Rupees One Hundred (Rs. 100) whichever is less Notwithstanding anything contained in these Terms of Use, the parties shall not be liable for any failure to perform an obligation under these Terms if performance is prevented or delayed by a force majeure event. These Terms and any dispute or claim relating to it, or its enforceability, shall be governed by and construed in accordance with the laws of India. All disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in (Jhanjharpur, Bihar) All concerns or communications relating to these Terms must be communicated to us using the contact information provided on this website.

Return & Refund policy

Grambask Private Limited Return and Refund Policy Effective Date: 9th July, 2024 Grambask Private Limited ("we," "us," or "our") is dedicated to providing our customers with high-quality facial tissues. We understand that there may be occasions where you need to return a product or request a refund. This policy outlines our procedures for returns and refunds to ensure a seamless experience for our valued customers. 1. Eligibility for Returns and Refunds Time Frame: You may return items within 7 days of the delivery date. Condition: Items must be unused, in their original packaging, and in the same condition that you received them. Proof of Purchase: A valid proof of purchase, such as an order confirmation or receipt, is required for all returns and refunds. 2. Non-Returnable Items Certain items are non-returnable, including: Used Products: Any product that has been opened or used. Custom Orders: Personalized or custom-made products. Sale Items: Items purchased on sale or with a discount. 3. How to Initiate a Return To initiate a return, follow these steps: Contact Customer Service: Email us at info@grambask.com or call +91-6206122282 within 30 days of receiving your order. Provide your order number, reason for the return, and any relevant details. Receive Return Authorization: Our customer service team will review your request and, if approved, will provide you with a Return Authorization Number (RAN) and instructions for returning the item. Package the Item: Carefully pack the item in its original packaging, including all accessories, manuals, and documentation. Clearly write the Return Authorization Number (RAN) on the outside of the package. Ship the Item: Ship the item to the address provided by our customer service team. We recommend using a trackable shipping service or purchasing shipping insurance. 4. Refund Process Once your return is received and inspected, we will notify you of the approval or rejection of your refund: Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Partial Refunds: Partial refunds may be granted in cases where the item is not in its original condition, is damaged, or missing parts not due to our error. Rejected Refunds: If your return is rejected, we will notify you with the reason for the rejection and provide options for returning the item to you. 5. Exchanges If you need to exchange an item for the same product, follow these steps: Contact Customer Service: Email us at info@grambask.com or call +91-6206122282 with your request for an exchange. Receive Exchange Authorization: Our customer service team will provide you with instructions for the exchange process. Ship the Item: Ship the item to the address provided, following the same packaging and shipping instructions as for returns. Receive the New Item: Once the returned item is received and inspected, we will send out the replacement item. 6. Shipping Costs Customer Responsibility: Customers are responsible for paying their own shipping costs for returning or exchanging items. Shipping costs are non-refundable. Exceptions: If the return or exchange is due to our error (e.g., incorrect or defective item), we will cover the cost of return shipping. 7. Damaged or Defective Items If you receive a damaged or defective item, please contact us immediately at info@grambask.com or +91-6206122282. Provide your order number, a description of the issue, and any photos if possible. We will arrange for a replacement or refund at no additional cost to you. 8. Contact Information For any questions or concerns regarding our return and refund policy, please contact us at: Grambask Private Limited Behind Panchanath Mahadev Mandir, Belarahi Road Jhanjharpur, Madhubani, Bihar, 847404 info@grambask.com +91-6206122282 Last Updated: 9th July, 2024

Privacy & Shipping Policy

Grambask Private Limited ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website or purchase our products. 1. Information We Collect We may collect and process the following data about you: Personal Identification Information: Name, email address, phone number, address. Payment Information: Credit/debit card details or other payment information. Technical Data: IP address, browser type, and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website. Usage Data: Information about how you use our website, products, and services. Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences. 2. How We Use Your Information We use your information for the following purposes: To Provide Our Services: Processing and delivering your orders, managing payments, fees, and charges. To Improve Our Website and Services: Analyzing how you use our website and products to improve user experience. To Communicate with You: Sending you updates, newsletters, and promotional materials. For Marketing: Providing you with information about goods and services we offer that are like those that you have already purchased or enquired about. For Legal Reasons: Complying with legal obligations, resolving disputes, and enforcing our agreements. 3. Sharing Your Information We may share your personal data with: Service Providers: Third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, and customer service. Business Transfers: If we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer. Compliance with Laws: Where we are under a duty to disclose or share your personal data to comply with any legal obligation, or to protect the rights, property, or safety of Grambask Private Limited, our customers, or others. 4. Data Security We take reasonable measures to protect your personal information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no Internet or email transmission is ever fully secure or error-free. 5. Your Data Protection Rights Depending on your location, you may have the following rights: Access: Request access to your personal data. Correction: Request correction of the personal data that we hold about you. Erasure: Request deletion of your personal data. Restriction: Request restriction of processing of your personal data. Portability: Request the transfer of your personal data to you or to a third party. Objection: Object to processing your personal data. To exercise any of these rights, please contact us at info@grambask.com. 6. Changes to This Privacy Policy We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Shipping Policy: The orders for the user are shipped through registered domestic courier companies and/or speed post only. Orders are shipped within 1 to 10 days from the date of the order and/or payment or as per the delivery date agreed at the time of order confirmation and delivery of the shipment, subject to courier company / post office norms. Platform Owner shall not be liable for any delay in delivery by the courier company / postal authority. Delivery of all orders will be made to the address provided by the buyer at the time of purchase. Delivery of our services will be confirmed on your email ID as specified at the time of registration. If there are any shipping cost(s) levied by the seller or the Platform Owner (as the case be), the same is not refundable. For any issues in utilizing our services you may contact our helpdesk on info@grambask.com.